| customer |
{{ intervention.systeme.client.nom }} |
{%if intervention.statutc=='SERVICE_INSTRUCTION'%}Operators services instructions{% endif %}
{%if intervention.statutc=='INSTALLATION'%}Operators services instructions{% endif %}
{%if intervention.statutc=='INTERVENTION'%}Operators services instructions{% endif %}
|
| system name |
{{ intervention.systeme.nom }} |
{%if intervention.statutc=='SERVICE_INSTRUCTION'%}
{{ intervention.serviceinstruction| nl2br }}{% endif %}
{%if intervention.statutc=='INSTALLATION'%}
{{ intervention.serviceinstruction| nl2br }}{% endif %}
{%if intervention.statutc=='INTERVENTION'%}
{{ intervention.serviceinstruction| nl2br }}{% endif %}
|
| Acceptance doc. generation |
{{ intervention.acceptance }} |
| Teamviewer |
{{ intervention.systeme.idtv }} |
| Reference |
{{ intervention.reference }} |
| CallType |
{{ intervention.statutc }} |
| Severity |
{%if intervention.statutcallseverity=='--'%} {{intervention.statutcallseverity}} {% endif %}
{%if intervention.statutcallseverity=='LOW'%} {{intervention.statutcallseverity}} {% endif %}
{%if intervention.statutcallseverity=='MED'%} {{intervention.statutcallseverity}} {% endif %}
{%if intervention.statutcallseverity=='HIGH'%} {{intervention.statutcallseverity}} {% endif %} |
| ASSIGN TO |
{{ intervention.intervenant }} |
| Datecall |
{% if intervention.dateCall %}{{ intervention.dateCall|date('d/m/Y H:i') }}{% endif %} |
|
| Original reason customer problem |
{{ intervention.raison| nl2br }} |
|
| Action(s) |
{{ intervention.action| nl2br }} |
|
| Solution |
{{ intervention.solution| nl2br }} |
|
| Upgraded VERSION application |
{{ intervention.versioninterupgrade }} |
|
| Upgrade version from maintenance report |
{{versionMaintUpgrade}} |
|
| Start date of visit |
{% if intervention.dateVisite %}{{ intervention.dateVisite|date('Y/m/d-H:i') }}{% endif %} |
|
| End date of visit |
{% if intervention.dateendinter %}{{ intervention.dateendinter|date('Y/m/d-H:i') }}{% endif %} |
|
| Remark |
{{ intervention.commentaire| nl2br }} |
|
| TICKET STATUT |
{{ intervention.statut }} |
|
| Createdby |
{{ intervention.createdBy }} |
|
| Createdat |
{% if intervention.createdAt %}{{ intervention.createdAt|date('Y/m/d') }}{% endif %} |
|
| Updatedby |
{% if intervention.updatedBy %}{{ intervention.updatedBy }}{% endif %} |
|
| Updatedat |
{% if intervention.updatedAt %}{{ intervention.updatedAt|date('Y/m/d') }}{% endif %} |
|
| Private Note(not visible on report) |
{{ intervention.privatenote| nl2br }} |
|
| CUSTOMER ORDER |
{{ intervention.customerorder }} |
|
| BILLING NUMBER |
{{ intervention.billingnum }} |
|
| Date Charging |
{% if intervention.dateBilling %}{{ intervention.dateBilling|date('Y/m/d') }}{% endif %} |
|
| SERVICE PRICE |
{{ intervention.price }} € HT |
|
| TOTAL PRICE TO BILL |
{{ intervention.totalprice }} € HT |
|
| CHARGING STATUT |
{{ intervention.statutcharging }} |
|